Flight Experience - Australia Terms & Conditions
All Flight Experience Vouchers (Vouchers) are sold subject to the following terms and conditions:
1. Pricing
1.1 The price of all Vouchers advertised or displayed is subject to change at any time without notice. You will be quoted and charged for the current price of a Voucher at the time of purchase.
1.2 The price of all Vouchers is inclusive of any Local Taxes
2. Bookings
2.1 You can book Vouchers for all Flight Experiences at any Flight Experience location or by phoning the Flight Experience team on 1800 737 800.
2.2 If you make a booking for a Flight Experience over the phone, you must secure payment for that Voucher with a credit card or by quoting the reference number on your Gift Voucher.
2.3 You can change the day or time of any booking up to 24 hours prior to your booked time by calling the Flight Experience team on 1800 737 800.
3. Payment
3.1 Payment for all Vouchers must be received in full at the time of purchase.
4. Gift Vouchers
4.1 Gift Vouchers can be purchased for all Flight Experiences at any Flight Experience Store, by phoning the Flight Experience team on 1800 737 800 or online at www.flightexperience.com
4.2 Gift Vouchers are valid at any Flight Experience Store in their country of issue.
4.3 Gift Vouchers are only valid for the Flight Experience described on them, however the Flight Experience can be upgraded by payment of the difference between the current charge for the upgraded Flight Experience and the value of the Gift Voucher.
4.4 Gift Vouchers are valid for 12 months from the date of purchase. They must be redeemed within this time period or they will be voided.
4.5 Gift Vouchers cannot be redeemed for cash.
4.6 Gift Vouchers purchased online are typically delivered in 2-4 working days.
5. Lost Vouchers or Gift Vouchers
5.1 If a Flight Experience Voucher is lost it will not be replaced.
6. Changing Bookings, Cancellation and Refunds
6.1 Bookings for Vouchers made over the phone, online or in store can be cancelled or changed up to 24 hours prior to the booked time for your Flight Experience by calling 1800 737 800.
6.2 No cancellation or change will be permitted within 24 hours of the booked time for the Flight Experience. In this situation, your Voucher will be cancelled without refund.
6.3 If you do not show up for a Flight Experience and you have not changed the booking at least 24 hours prior to the Flight Experience, your Voucher will be cancelled without refund.
6.4 If you have received a Gift Voucher and you do not wish to use the voucher, then the purchaser must return it to the Flight Experience with a covering letter explaining your request for a refund. All refunds will be at the absolute discretion of the Flight Experience but will comply with all applicable local law.
7. Admission to Flight Experience Simulator
7.1 For security purposes you must present a form of photo identification with your Voucher before you will be granted entry to the Flight Experience Simulator. We reserve the right to refuse you entry to the Flight Experience Simulator if you do not produce appropriate photo identification, in which case your Voucher will be cancelled and you will receive no refund.
7.2 The Flight Experience Simulator replicates the flight deck of an aircraft and requires a degree of physical mobility for entering and exiting that may not be suitable for some people. Please check with us at the time you purchase a Voucher if you have any concerns about any physical restrictions that may affect your experience.
7.3 You will be refused entry to the Flight Experience Simulator if, in our reasonable opinion, you appear to be under the influence of alcohol or drugs [or physically incapable of using the Flight Experience Simulator]. In this situation your Voucher will be cancelled without refund.
7.4 The recommended minimum age for any Flight Experience is 12 years old. There is no maximum age limit.
8. Flight Experience Interruption
8.1 If the duration of your Flight Experience is reduced as a result of any of your actions, including but not limited to, your late arrival, your request for a toilet break, sickness or any physical restriction you experience in the Flight Experience Simulator, you will not be entitled to any compensation nor a refund.
8.2 If the Flight Experience Simulator encounters technical problems which reduce the quality or duration of your Flight Experience, you will receive appropriate compensation as agreed between us. This compensation may be a rescheduling of your Flight Experience, an offer of goods or a cash refund. All compensation will be in accordance with any applicable local law.
9. Release and Indemnity
9.1 As a condition of your purchase of a Voucher and your agreement to use the Flight Experience you agree to release and indemnify Pacific Simulators International Limited (PSIL), its Franchisees and all of their employees, agents and contractors from and against all actions, claims, demands, losses, damages, costs and expenses of whatever nature which any of them may suffer, incur or become liable to as a result of your use of the Flight Experience. You appreciate that the Flight Experience will have effects which vary with each individual. It is your sole responsibility to determine whether you are physically capable of using the Flight Experience.
9.2 The Flight Experience Simulator is intended for entertainment purposes only. Flight Experience is not an approved flight training organisation. Flight Experience does not assert any claim regarding recognised training credits regulated by flight crew licensing legislation. Compliance with airline training standards and government regulation is the responsibility of the user.
